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Firm name: Ergo TIS

 

Group: ERGO Reiseversicherung

Period covered in report: 1st July- 31st December 2020

Brands/ Trading Names Covered: ERGO Travel Insurance, ERV

 

Website complaints data - click to view
Number of complaints opened per 1000 policies in force Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking N/A N/A N/A N/A N/A N/A N/A
Home Finance N/A N/A N/A N/A N/A N/A N/A
General Insurance Pure Protection 2.28 734 794 20.29% 78.88% 47.55% Other General Admin/ Customer Service
Decumulation, life and pensions N/A N/A N/A N/A N/A N/A N/A
Investments N/A N/A N/A N/A N/A N/A N/A

 

What this means?

Between 1st July and 31st December 2020, we received 734 complaints. This represents just under 3 complaints per 1000 policies in force. 794 complaints have been closed with just over 47% in the customers favour. The FCA requires ERGO TIS and other financial services organisations to resolve complaints within eight weeks. ERGO TIS closed over 99% of complaints within this timeframe.

 

 

 

I was very impressed by the level of service.

They beat the competition by a country mile! Super happy and will most certainly be buying insurance with them again.

ERGO Customer - December 2019