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We realised we can offer our customers more by combining with our international partner, ERGO. So, we have changed our name.


The world of travel is always changing and over the past 100 years, we have adapted to suit the modern traveller.

We’ve taken into account new technologies and travel styles to ensure we provide the best service, which is why we are making a positive change.


The global strength of the ERGO brand

Our size means better and faster response times. We have been benefiting from the ERGO Group Insurance’s knowledge as a reliable partner for over 10 years and it is now time to combine forces completely and change the ERV name to ERGO Travel Insurance. Under this historic worldwide brand, we will adopt the values ​​that have gained the trust of travellers since 1907. We hope you will reap the rewards of this closer partnership with access to a broader range of products and a higher level of customer service.


About ERGO

ERGO is one of the largest insurance groups in Europe. The group is represented in around 30 countries worldwide primarily focusing on Europe and Asia. ERGO offers a comprehensive range of insurance, provision, investments, and services. In our home market of Germany, we are the leading Insurance provider across all sectors.


Our promise to our customers

We want to make insurance as easy, quick and convenient for our customers as possible. That is why we seamlessly combine our competent advice with modern mobile and online services. This allows our customers the flexibly to decide how and where they contact us. Because complex issues are best discussed in person, you are guaranteed expert advice through our team of independent ERGO consultants, should you need assistance.


We take responsibility
We insure people and companies for the future. It goes without saying that we look ahead and act sustainably. We make an active contribution to social projects and, together with Munich Re and partners, are looking for innovative solutions to the challenges posed by climate change.


ERGO Travel and care app

Part of the transition to ERGO Travel Insurance is the launch of a new Travel & Care app, which aims to support you whilst you are travelling. The app features detailed information on risk factors, adverse weather and travel disruption in your destination, as well as a secure document safe for travel and insurance documents. Should you need to find an ERGO approved hospital, the app will guide you on inbuilt maps. The Travel & Care app is a welcome addition to your travel armoury whether you are travelling for business or leisure, as a single person, a couple or a family.


ERGO – A Munich Re company

ERGO is part of Munich Re – one of the world’s leading risk carriers. Munich Re stands for distinctive solution expertise, consistent risk management, financial stability and close proximity to customers. Munich Re has more than a century of international experience and is a member of the DAX 30 and EURO STOXX 50. MEAG, Munich Re’s asset manager and fund provider, also manages ERGO’s investments of around EUR 132.1 billion.


Guidelines and regulations

As a financial service provider, we are highly dependent on trust. In order to prevent damage to our reputation – which is often caused unconsciously – clear rules of conduct are required for all members of the management, employees and our independent sales partners.

We not only want to meet the legal and regulatory requirements but also feel obliged to meet high ethical standards and values to best serve our customers now and into the future.


Compliance at ERGO

With our own compliance management system, we ensure compliance with legal, regulatory and internal rules within the company. This protects our customers’ interests and means we stand by our commitment to always put our customers first.

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I was very impressed by the level of service.

They beat the competition by a country mile! Super happy and will most certainly be buying insurance with them again.

ERGO Customer - December 2019