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How Coronavirus may affect your policy | Can I claim? Find out more

Where Can I See ERGO Defaqto Ratings?

All Defato ratings for travel insurance products are listed on the Defaqto Insurance Brokers page on their website.

You can search for ERV, or any insurance provider, on this page to see a list of the products which Defaqto have rated.

Please note that most ERGO products sold directly through are not on the Defaqto list, as these ratings mostly cover our products sold on some aggregator websites

Where Can I Get Seasonnaire Travel Insurance?

ERGO have been working with one of the UK’s most popular seasonnaire job sites, for a number of years now.

If you are a seasonnaire looking to work away for the season, Natives can provide you with the chance to bag your dream job as well as provide you with a specialist travel insurance policy that has been designed just for seasonal workers like you.

Just go to the Natives Insurance page for more information.

Travelling To Tunisia

Information on travelling to Tunisia – 10th July, until further notice

Due to the announcement that the Foreign and Commonwealth Office (FCO) now advise against all but essential travel to Tunisia, until further notice ERGO will not be providing cover for trips to this country.

Please see the FCO Tunisia Travel Advice page for the latest updates.

    “If you’re in Tunisia and you don’t have an essential need to remain you should leave by commercial means. Tour operators are arranging additional flights and will be organising departures for their customers. If you’re travelling with a tour operator, you should contact your tour operator’s representative in the first instance.

    If you’re travelling independently, you should make your own arrangements to leave. Commercial airlines are operating. If you need consular assistance (above and beyond travel information) you should contact the British Embassy in Tunis.”

Any further updates will be posted here should the situation change.

Travelling To Greece

Information on travelling to Greece before 31st August

Any insured person travelling to Greece, or the Greek Islands having departed the UK on or before the 31st August for a trip no longer than two weeks in duration, will automatically receive an extension to the Personal effects / Possessions section of the policy, where the limit for cash covered will be raised to double the amount shown in the ‘your policy’ wording for the level of cover that you have purchased.

If you are travelling to Greece outside of these dates then the limit for cash covered by this policy will be as per the limits published in your policy wording.

Please check back for further updates.

Single or Annual cover for long term travel insurance?

If you are planning to travel long term, it’s often best to purchase a Single Trip policy which will cover you for the full length of your trip. Annual policies only cover you for multiple trips of up to 31 days per trip, so if you want to make a single trip for a longer duration you’ll need a single trip policy for that period.

Our page on Long Stay Travel Insurance explains more about taking longer trips, or you can see our Single Trip or Annual Multi Trip Leisure pages for more information.

Cancel A Policy – Meerkat Movies Offer

If you’ve bought a travel insurance policy from Compare The Market and have taken up the offer of 2 for 1 cinema tickets through ‘Meerkat Movies’ please note that cancelling your travel insurance policy may invalidate your Meerkat Movies membership.

The screenshot below comes from the Meerkat Movies FAQ page:

Cancel policy - Meerkat Movies

Please read the following pages before cancelling your policy:

Compare The Market – Meerkat Movies Terms & Conditions

Compare The Market – Meerkat Movies FAQ Page

How do I cancel my policy?

To cancel your policy, please contact the customer services team on 01403 788 510. Make sure you have your policy number at hand. Please be aware that our policies carry a 14 day cooling off period.

Do I need to take my policy documents with me when travelling?

Yes, your policy documents should contain all the information you need about your insurance. If the unfortunate occurs, this will be your main point of reference.

If you do not have you policy documents with you, you can now use our Retrieve My Policy tool to access them online. You will need your postcode or the email address you used to buy the policy if you do not have your policy number to hand.

Can I buy a policy for someone who is not in the UK?

Unfortunately we can only provide travel insurance products for residents of the UK. As ERGO UK is a branch of an international team, you may want to visit where there are details of local country websites. Select the country of residence for the policyholder and follow the online instructions.

How do I buy a policy?

Our quote process is simple and easy to use, we only ask relevant questions about your trip and your health. To start your quote, click on the “Get a quote” button.

Take time to think about your trip, frequency of travel and destination. If you are a frequent traveller our Annual Multi Trip policy may be ideal?

Where can I find out what I’m covered for?

General product information can be found within in the policy wordings. If you have chosen additional options to your policy, please refer to the policy schedule. The policy schedule will be emailed once you have purchased your policy. The policy wordings can be found under the policy information section (link to policy information section).

Our holiday to Lanzarote was cancelled…

Our holiday to Lanzarote was cancelled, I called up to change the destination, it was done within a few minutes with no extra cost. Very happy & will use again.

ERGO Customer - September 2020