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How Coronavirus may affect your policy | Can I claim? Find out more

Should I buy a single trip, annual multi-trip or backpacker policy?

If you are planning multiple trips within a year an annual multi-trip policy may be more suited to your needs. This would cover you for multiple trips within the policy period of up to 31 days per trip.

If you are going away for longer or are only making one trip in a year, then our single trip policy which covers trips up to 90 days.

If you are travelling for longer than 90 days, our backpacker policy may be more suited to your needs. Our backpacker policy will cover trips up to 550 days.

For more details please check the policy wordings and IPID’s.

What countries are covered?

To find out which countries are covered by an ERGO policy please check the policy wording.

However, some countries or areas are considered too dangerous for travel and We will not cover you if you choose to travel there. We define these to be areas which are subject to War and Civil Unrest or where the Foreign, Commonwealth & Development Office

(FCDO) has issued “advice against all but essential travel” or “advice against all travel”. You can find this Foreign Travel Advice about any country You are

planning to travel to at

How do I cancel my policy?

To cancel your policy, please contact the customer services team on 01403 788 513. Make sure you have your policy number at hand. Please be aware that our policies carry a 14 day cooling off period.

Do I need to take my policy documents with me when travelling?

Yes, your policy documents should contain all the information you need about your insurance. If the unfortunate occurs, this will be your main point of reference.

If you do not have your policy documents with you, please contact our customer service team on 01403 788 513 or email: You will need your postcode or the email address you used to buy the policy.

Can I buy a policy for someone who is not in the UK?

Unfortunately we can only provide travel insurance products for residents of the UK. As ERGO UK is a branch of an international team, you may want to visit where there are details of local country websites. Select the country of residence for the policyholder and follow the online instructions.

How do I buy a policy?

Our quote process is simple and easy to use, we only ask relevant questions about your trip and your health. To start your quote, click on the “Get a quote” button.

Take time to think about your trip, frequency of travel and destination. If you are a frequent traveller our Annual Multi Trip policy may be ideal?

Where can I find out what I’m covered for?

General product information can be found within in the policy wordings. If you have chosen additional options to your policy, please refer to the policy schedule. The policy schedule will be emailed once you have purchased your policy. The policy wordings can be found under the policy information section (link to policy information section).

Great cover at a great price

I needed travel insurance quickly, it was so easy to get with great cover & just the best price out there. Would have no hesitation in recommending them

ERGO Customer - August 2021