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How Coronavirus may affect your policy | Can I claim? Find out more

When Will Your Safety On Snow Card Arrive?

Showing your Safety on Snow Card (or SOS Card) is a quick and easy way of confirming your travel insurance details to rescue, transport or medical service providers should you need to.

Each card is sent individually when you purchase a Winter Sports policy, so please allow up to 7 working days for delivery after you purchase your insurance.

We also recommend that you take with you an EHIC card and keep this together with your Safety on Snow Card.

Where can I find out what I’m covered for?

General product information can be found in the policy wordings. If you have chosen additional options to your policy, please refer to the policy schedule. The policy schedule will be emailed to you once you have purchased your policy. The policy wordings can be found under the policy information section (link to policy information section).

I have not received my policy documents what should I do?

Your policy documents will be sent to you by email when you have purchased your policy. Please check your spam folder or junk mail folder just in case.

If you need this resent to you, don’t worry, simply drop us an email with your surname, postcode and telephone number and we will resend your documents to you. As we have to verify your policy by hand, please be aware we can only do this within normal office hours: Monday to Friday 9:00am to 5:00pm.

UPDATE: You can also now use our Retrieve Policy tool online to access your policy documents!

Do I need to take my policy documents with me when travelling?

Yes, your policy documents should contain all the information you need about your insurance. If the unfortunate occurs, this will be your main point of reference.

If you do not have you policy documents with you, you can now use our Retrieve My Policy tool to access them online. You will need your postcode or the email address you used to buy the policy if you do not have your policy number to hand.

Our holiday to Lanzarote was cancelled…

Our holiday to Lanzarote was cancelled, I called up to change the destination, it was done within a few minutes with no extra cost. Very happy & will use again.

ERGO Customer - September 2020