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How Coronavirus may affect your policy | Can I claim? Find out more


We have taken time to summarise a series of frequently asked questions, those most commonly asked by our customers.

If we have not succeeded in answering your question, please feel free to contact us.

Please bear in mind that we will only be able to respond to you within working hours, these are Monday to Friday 9:00am to 5:00pm.

1. General 2. Policy 3. Medical 4. Claims



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Our holiday to Lanzarote was cancelled…

Our holiday to Lanzarote was cancelled, I called up to change the destination, it was done within a few minutes with no extra cost. Very happy & will use again.

ERGO Customer - September 2020