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How Coronavirus may affect your policy | Can I claim? Find out more

Where can I find travel information on the country I am visiting?

Useful information can be found on the Foreign and Commonwealth Office website, this provides up to date essential travel information.

Where can I find out what I’m covered for?

General product information can be found within in the policy wordings. If you have chosen additional options to your policy, please refer to the policy schedule. The policy schedule will be emailed once you have purchased your policy. The policy wordings can be found under the policy information section (link to policy information section).

How do I buy a policy?

Our quote process is simple and easy to use, we only ask relevant questions about your trip and your health. To start your quote, click on the “Get a quote” button.

Take time to think about your trip, frequency of travel and destination. If you are a frequent traveller our Annual Multi Trip policy may be ideal?

Can I buy a policy for someone who is not in the UK?

Unfortunately we can only provide travel insurance products for residents of the UK. As ERGO UK is a branch of an international team, you may want to visit where there are details of local country websites. Select the country of residence for the policyholder and follow the online instructions.

Do I need to take my policy documents with me when travelling?

Yes, your policy documents should contain all the information you need about your insurance. If the unfortunate occurs, this will be your main point of reference.

How do I cancel my policy?

To cancel your policy, please contact the customer services team on 01403 788 510. Make sure you have your policy number at hand. Please be aware that our policies carry a 14 day cooling off period.

I was very impressed by the level of service.

They beat the competition by a country mile! Super happy and will most certainly be buying insurance with them again.

ERGO Customer - December 2019