My title
How Coronavirus may affect your policy | Can I claim? Find out more

What should I do if I or anyone else covered under my policy falls ill abroad?

It can be a daunting experience if you or a family member is taken ill overseas; you simply need to contact the ERGO Medical Assistance service. We are available 24 hours a day, 7 days a week. The contact number is contained within your policy wordings.

I have a pre existing medical condition; will I still be able to buy cover?

We may be able to provide you with cover. This depends on the type of condition(s) you have.

When you select “Get a quote” you will be asked a set of questions about your general health. Your answers may trigger our online medical screening service. If you have more than one person on your policy, you will see an option to screen each individual. Select “Screen” next to the relevant person and a new window will appear. Type the word of your condition and search; you will then be able to select the condition from the condition list. Once you have selected the condition, a series of questions will be presented to you asking specific information. Once you have finished, the window will close and an additional premium may be shown. If you have more than one condition, simply add another.

Our medical screening service is provided by our preferred partner Healix ( Your answers to the questions provide is scored by Healix. If your score is above our set levels, unfortunately we will not be able to provide cover.

I was very impressed by the level of service.

They beat the competition by a country mile! Super happy and will most certainly be buying insurance with them again.

ERGO Customer - December 2019