Claims
If something goes wrong on your trip, here’s what to do. This page has all the ERGO travel insurance claims forms you’ll need to make a claim.
For urgent or emergency medical help, contact our 24/7 assistance team. Their number is in your policy wording.
Your policy also explains what to do for urgent and non-urgent medical treatment. Always carry your policy documents and an European Health Insurance Card (EHIC) (if still valid) or Global Health Insurance Card (GHIC) during your trip.
In an emergency please call
Tel: +44 (0) 1444 454 540
(if You are anywhere except the USA or Canada)
Tel: +1 844 780 0494
(if You are in the USA or Canada)
Contact customer service
contact@ergo-travel.co.uk
01403 788513
ERGO travel insurance claims
If you wish to make a claim, simply download and complete the appropriate form and return with all supporting documentation. The address to send it to can be found on page one of the claim form.
We would recommend that you read through the guide on the first page of the claim form so that we can deal with your claim as swiftly as possible.
Some claims require different information to be provided, so please ensure you are using the correct form when making a claim. If in doubt, please call the claims team. The telephone number and opening hours can be found in your policy wording.
If you wish to fill in a claim form for a Post Office policy and you purchased your policy before 01/04/2022 please proceed by clicking here.
- ERGO (Element, Protect, Optimum, Seasonnaire, Seasonnaire Staff)
- Covermore (Malaysia Airlines, Flight Centre, Covermore, BYOJet)
- Jackson Lee Underwriting (BIBA Travel+, BIBA Sports+, Seasonnaire, Business Travel, Markham)
- Journeys (InsureMore, Journeys Travel Insurance, Travel Staff Journeys)
- Planet Earth
- Trainline
- Eventim
- MunichRe
- PayingTooMuch
- VIVA
- Avanti Go
- SwitchedOn
- Oasis
- AtoZ
If your claim relates to the following schemes:
You can also submit a claim online. Please visit https://travelclaims.davies-group.com to register a claim online.
Alternatively, you can download a claim form by clicking the button below:
*Prices relate to a 38 year old travelling for leisure in 3 days for 7 days, with no pre-existing medical conditions, no additional add on, and with Element level of cover. Prices are valid as of 10/09/2024 with the following cover; abandonment after 12 hours delay: £1,500, additional travel and accommodation expenses; £1,000, Baggage delay on outward journey: £100, Cancellation: £1,500, cash: £200. Prices will vary depending on your circumstances, destination, medical history and travelling party size. Prices are subject to change.