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Effective Date: October 2019

ERGO Travel Insurance Services Ltd (ETI) operates an insurance office, websites, and mobile apps and distributes insurance products via authorised third-party agents acting on our behalf. This Privacy Statement pertains to the personal information we collect or generate about our customers in our office, on our websites, or via mobile apps or through authorised third-partyagents. This Privacy Statement describes the types of information collected, and how your information is used, shared and protected. It also explains the choices you have relating to your information and how you can contact us.
ETI is the entity responsible for processing your information on behalf of the insurer (the “datacontroller”).


The categories of information about you that we may collect, use, disclose and otherwise handleare determined by applicable UK law and regulation. Typically, we will collect, store and process information about you if you use our websites to view or buy products, or if you voluntarily provide us with such information, for example when you subscribe to our mailing list, enter a promotion or competition, contribute content about yourself to our websites, whether by directupload, posting such content to one of our social media pages or by using a hashtag or other identifier that we use to integrate social media content with our websites, or if you apply for a jobor take part in inquiries or surveys. This information will be processed by electronic means and includes:

contact details including name, email, telephone number and address;

personal details including gender and date of birth;

personal medical information about your pre-existing medical conditions of those of other persons on whom your travel may depend;

payment or credit card information;

personal preferences including your marketing and cookie preference;

content you may provide via a form on our websites;

your image and any personal information that you include in content that you contribute to our websites (such as comments, photos and videos) as well as the name of the social media account from which you contribute that information;

other personal information you provide to us on our websites, via mobile apps, on feedback


Subject to applicable law, we may collect, use, disclose or otherwise handle your information to:

process insurance transactions and related activities;

supply our insurance services, claims handling and assistance services, including through our authorised third-party providers;

send appropriate offers and other direct marketing materials to you if you have agreed for us to do so;

operate, evaluate and improve our business and websites;

manage customer, agent, claims-handler and assistance-provider relationships;

improve product offers and customer service;

identify your product and service preferences;

notify you about new products, services, features, promotions, events and special offerings relating to ETI that we think you will find valuable;

administer your participation in promotions;

verify your identity in certain instances, such as when you make a change to or cancel a policy, make a claim, request assistance, or make a complaint;

meet any legal and/or regulatory requirements; and

secure our operations and protect you, us and our authorised partners against identify theft, fraud and unauthorized or criminal activity.


When you get a quotation from us, our insurance applications use your personal data in order to evaluate risk and calculate the premium we will charge you. We will use relevant information such as where you are travelling, the length of your trip, any hazardous activities you will undertake, your age, any pre-existing medical conditions you tell us about and other information to automatically calculate your premium.

We do NOT use personal data such as gender, ethnic origin, religion, sexual orientation or anything else that does not affect your risk. Using relevant personal information to make a decision electronically is known legally as “profiling” and it is only by the use of this method that we are able to make the process efficient and economical and so keep the premium we charge you down.

We therefore need to ask you for your consent to profiling before we can provide you with a quotation. You have the right NOT to consent to profiling but unfortunately, we will be unable to provide you with a quotation in such circumstances.


We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Statement.

We share personal information with third parties who perform services on our behalf. For example, we may use third parties to host our websites or mobile apps, manage and support insurance applications and store data, send e-mails, print or send mailings, administer the sale of our insurance, provide medical screening, provide pre-trip advice, conduct customer research, authorize and process your payments, manage and analyse data, handle claims and provide assistance services. These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. Any personal information shared with such third parties is protected as described below.

Subject to applicable law, we may also share the personal information we obtain with our affiliates, subsidiaries and other group companies. If we share your personal information with such persons, we will ensure that an adequate level of protection is in place to protect your personal information in accordance with applicable law.

We also may disclose information about you:

if we are required to do so by law, regulation or legal process (such as a court order) including lawful requests by public authorities to meet national security or law enforcement requirements;

in response to requests by government agencies, such as law enforcement authorities;

for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights; or

when we believe disclosure is necessary or appropriate in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation), but only where we have first taken reasonable steps to ensure the security and confidentiality of your information.


We maintain appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. However, we cannot guarantee the effectiveness of these safeguards, and nothing in this notice shall be construed as an express or implied warranty against loss, misuse or unauthorised access, disclosure, alteration or destruction.

Service providers who might have access to your information in order to provide services on our behalf will be contractually obliged to keep such information in confidence, implement adequate data security measures, and may not use that data for any other purpose.


Our websites may contain links to other third party websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked website or applications. We are not responsible for the content, use or privacy practices of any website or applications that are not affiliated with us.


We take reasonable steps to ensure that the information we process is reliable for its intended use, is accurate, up-to-date and complete, and is limited to the information required to carry out processing for the purposes described in this Privacy Statement. We retain your information for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law.


We may transfer to and store the information we collect about you in countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area (“EEA”), in accordance with applicable law. Those countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect the information as described in this Privacy Statement and comply with applicable legal requirements providing adequate protection for the transfer of information to countries outside the EEA.


Subject to applicable law, you may have certain rights with respect to our processing of your information. You may have the right to: Request access to your personal data

Request correction of your personal data

Request erasure of your personal data

Object to processing of your personal data

Request restriction of processing of your personal data

Withdraw consent at any time

If you change your mind and no longer wish to receive marketing communications from us, you have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by:

  • checking the applicable box(s) on any form we may use to collect information from you;
  • clicking the unsubscribe link displayed in any of our marketing e-mails; or
  • otherwise requesting that we do not process your information for marketing purposes.
  • You can withdraw any consent given to us at any time and free of charge, but you may no longer be able to benefit from our services if you do so.

To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us by email at or write to us at:

Data Protection Officer ERGO Travel Insurance Services Ltd, Afon House, Worthing Road, Horsham, West Sussex, RH12 1TL, United Kingdom

To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.


This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Statement and indicate at the top of the Privacy Statement when it was most recently updated.


Effective Date: October 2019

ERGO Travel Insurance Services Ltd (ETI) operates websites, and mobile apps. We collect certain information by automated means when you visit us, such as how many users visited our websites and the pages accessed. We collect this information through various means such as “cookies,” “web beacons” and IP addresses, as described in this policy.

ETI is the entity responsible for processing your information (the “data controller”).


Like many companies, our websites may use “cookies.” Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We may use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.


Certain pages on our websites may contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.


An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our websites, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our websites.


Strictly Necessary

These cookies are essential in order for our site to operate properly and enable you to use its features. Without these cookies, certain services (like purchasing insurance, etc.) cannot be provided.


These cookies collect information about how visitors interact with our websites, such as what pages are visited and what errors may have occurred. The information collected is used to improve how our websites work.


These cookies allow our websites to remember choices our users make (such as user name) and to provide enhanced and more personal features. They can also be used to remember changes made to parts of our website that users can customise.


These cookies are used to deliver adverts more relevant to users based on their interests. They can also be used to limit the number of times users see an advertisement as well as help measure the effectiveness of an advertising campaign. They can be placed on a device by us or by a third party with our consent. For example, where you choose to link to various social networks (such as Facebook, Twitter and Pinterest) via our website, these social network sites may place cookies on your device and use these to target advertising to you on their or other websites.


Cookies are used with your consent in accordance with applicable law. You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your browser by clicking “help” on your browser’s menu or by visiting Please note, however, that without cookies you may not be able to take full advantage of all our website features.


If you would prefer to disable cookies on this site you can do so below, alternatively, you can return to the home page.




If you have any questions about our information practices, please contact us by email at or write to us at:

Data Protection Officer

ERGO Travel Insurance Services Ltd, Afon House,

Worthing Road, Horsham,

West Sussex, RH12 1TL,

United Kingdom

If you have any complaints about the handling of your personal data, please contact our Data Protection Officer. If you remain dissatisfied, the Information Commissioner’s Office can be approached directly for a decision. The Information Commissioner can be contacted at:, or by post at:

Information Commissioner’s Office

Wycliffe House

Water Lane





I was very impressed by the level of service.

They beat the competition by a country mile! Super happy and will most certainly be buying insurance with them again.

ERGO Customer - December 2019