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Firm name: Ergo TIS

 

Group: ERGO Reiseversicherung

Period covered in report: 1st January- 30th June 2021

Brands/ Trading Names Covered: ERGO Travel Insurance, ERV

 

Website complaints data - click to view
Number of complaints opened per 1000 policies in force Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking N/A N/A N/A N/A N/A N/A N/A
Home Finance N/A N/A N/A N/A N/A N/A N/A
General Insurance Pure Protection 0.6 336 375 32.00% 66.67% 25.00% Other General Admin/ Customer Service
Decumulation, life and pensions N/A N/A N/A N/A N/A N/A N/A
Investments N/A N/A N/A N/A N/A N/A N/A

 

What this means?

Between 1st January 2020 and 30th June 2021, we received 336 complaints. This represents just under 0.6 complaints per 1000 policies in force. 375 complaints have been closed with just over 25% in the customers favour. The FCA requires ERGO TIS and other financial services organisations to resolve complaints within eight weeks. ERGO TIS closed over 98% of complaints within this timeframe.

 

 

Great cover at a great price

I needed travel insurance quickly, it was so easy to get with great cover & just the best price out there. Would have no hesitation in recommending them

ERGO Customer - August 2021