Complaints data
Firm name: ERGO TIS
Firm name: ERGO TIS
Group: ERGO Reiseversicherung
Period covered in report: 1st July 2024 – 31st December 2024.
Brands / Trading Names covered: ERGO TRAVEL INSURANCE SERVICES LTD
Website complaints data
| Number of complaints opened per 1000 policies in force | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
| General Insurance Pure Protection | 1.25 | 3011 | 2863 | 16.42% | 75.52% | 45.48% | Product performance / features |
What this means?
Between 1st July 2024 and 31st December 2024, we received 3,011 complaints. This represents 1.25 complaints per 1000 policies in force. 2,863 complaints were closed, with just under 46% in the customer’s favour. The FCA requires ERGO TIS and other financial services organisations to resolve complaints within 8 weeks. ERGO TIS closed just over 75% of complaints within this timeframe.