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This page provides information on our Eventim Missed Event Insurance, including the downloadable policy documents and claims forms.

Eventim Missed Event Insurance

If you can’t find the information you require below, please contact us for further information or assistance.

Policy Information

Your policy information can be downloaded using the link below:

Policy Information – January 2012 to 20th of July 2020

Policy information – 21st of July 2020 onwards

Change of Details / Cancellation of Policy (14 day cooling off period)

If you need to amend your event details or wish to cancel your insurance, please complete the following form. If you are cancelling your policy, please be aware of the 14 day cooling off period

Change of Details / Cancellation of Policy Form

Claim Form

In the event that you wish to make a claim, you need to download and complete the form using the link below. Details of where to send your claim form is included in the attached.

Your policy information can be downloaded using the link below:

Claim form

About Eventim

Eventim UK is a CTS Eventim AG & Co. KGaA company.

CTS Eventim AG & Co. KGaA, listed in the SDAX index (ISIN DE 0005470306), is the market leader for the entertainment ticketing industry in Europe and operates in 20 countries. More than 100 million tickets for more than 180,000 events are marketed annually via EVENTIM group systems. In addition to more than 20,000 stationary outlets in Europe, EVENTIM distributes tickets via call centres and via internet platforms like With a combined 360 million plus visitors, the ticketing websites run by EVENTIM group have been by far the most successful European ticket portals in 2010.

An important part of the EVENTIM group is live entertainment, incorporating the planning, organisation and promotion of concerts, concert tours, festivals and other live events.

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Items available for download

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I was very impressed by the level of service.

They beat the competition by a country mile! Super happy and will most certainly be buying insurance with them again.

ERGO Customer - December 2019