Pre-Existing Medical Cover
Specialist insurance for those travelling with medical conditions
Travel Insurance Cover for Pre-Existing Medical Conditions
ERGO’s Medi-Care can cover your pre-existing medical conditions. You need to have told us about your condition/s, and we confirm they’re accepted.
Policy Options
You can choose between Single Trip or Annual Multi-Trip policies. Cover is available for travel to both European and Worldwide destinations. This includes high-cost regions like the USA.
Levels of Cover
There are three levels of cover available:
Element (basic)
Protect (standard)
Optimum
Each level has different benefit limits. You can select the one that suits your needs based on your trip type and health status.
Medical Screening
You must complete a medical screening before purchase. This involves declaring any pre-existing medical conditions either online or over the phone. Based on what you tell us, we’ll let you know if we can cover you. We’ll also tell you if any terms, exclusions, or other costs apply.
Medical Help
All policies include 24/7 emergency medical help. This gives you access to a global network of healthcare providers. Where possible, we’ll arrange and pay for treatment directly with the provider. In other cases, you may need to pay costs upfront and claim them back later.
Please read your policy wording carefully. It explains what is and isn’t covered. Pay special attention to pre-existing medical conditions, limits, and exclusions.
All ERGO Travel Insurance products offer free 24/7 Emergency Medical Assistance as standard
| Element | Protect | Optimum | ||
|---|---|---|---|---|
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Medical ExpensesIncluding hospitalisation, surgical, pharmaceutical, repatriation, and dental |
Up to £7.5 million |
Up to £10 million |
Up to £15 million |
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CancellationReimbursement for irrecoverable losses due to cancellation of travel and or accommodation expenses |
Up to £1,500 |
Up to £3,000 |
Up to £5,000 |
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Personal PossessionsReimbursement for loss or damages caused by third parties |
Up to £750 |
Up to £1,500 |
Up to £2,500 |
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Personal AccidentReimbursement for personal accident or damages caused during your trip |
Up to £10,000 |
Up to £20,000 |
Up to £30,000 |
Medical Expense cover up to £15 million with our Optimum policies.
Need Help Finding Cover for a Medical Condition?
If you have a medical condition that we’re unable to cover, or if you’d like to explore other options, the Money and Pensions Service (MaPS) provides a directory of specialist travel insurers who may be able to help.
You can visit their directory at the Money Advice Service or call 0800 138 7777 for more information.
Prefer to speak to us directly?
Call our team on 01403 788 513—we’re happy to assist.



