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How Coronavirus may affect your policy | Can I claim? Find out more

Claims: If something goes wrong, here’s what to do

If the unfortunate should happen on your trip, you’ll need to know what to do next. This page contains all of the ERGO travel insurance claims forms you will need, should you need to make claim on your travel insurance policy.

You will find additional information about claims on our Claims FAQ pages. We regularly try to update these FAQ’s, so this can be a useful place to start if you are looking for information relating to making a claim.

We also have a useful guide on What To Do In An Emergency which can also help you understand the steps you may need to take. This includes details of both urgent and non-urgent medical treatment and also highlights the importance of carrying your policy documents and an EHIC card during your trip.

ERGO travel insurance claims

If you wish to make a claim, simply download and complete the appropriate form and return with all supporting documentation. The address to send it to can be found on page one of the claim form.

We have also put together a guide to assist you in making a claim:

Guide to making a claim

We would recommend that you read through this guide prior to making your claim application so that we can deal with your case as swiftly as possible. Some claims require different information to be provided, so please ensure you are using the correct form when making a claim. If in doubt, please call the claims team on +44 (0)1403 788 513 between 9am and 5pm, Monday to Friday – for full details of contact numbers and opening times, including Bank Holidays, please see the contacts page for more information.

You can submit your claim using the following claim forms below.


Post office Claims   

If you wish to fill in a claims form for a Post Office policy please proceed by clicking here.

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